1. Cancellation Policy

Customers may request cancellation of services by contacting ASCSC Digital support through our official communication channels (email, support portal, or customer service).

• Cancellations must be requested before the next billing cycle to avoid additional charges.
• Once a cancellation request is confirmed, the service will remain active until the end of the current billing period.
• No partial refunds are provided for unused time within the active billing cycle.
• ASCSC Digital reserves the right to suspend or terminate services if there is a violation of our Terms of Service.

2. Refund Policy

Refunds are issued only under specific circumstances and at the sole discretion of ASCSC Digital.

• Payments made for services already delivered or used are non-refundable.
• Refunds may be approved in cases of duplicate payments, accidental overcharges, or billing errors.
• If a service fails to activate due to verified technical issues from our side, customers may be eligible for a refund.
• No refunds will be provided for dissatisfaction arising from customer-side issues, including device incompatibility or internet connectivity problems.

3. Non-Refundable Charges

The following charges are strictly non-refundable:

• Installation, setup, onboarding, or configuration fees once the service has been activated.
• Custom development or personalized service fees.
• Promotional or discounted purchases, unless otherwise stated.

4. Refund Request Process

To request a refund, customers must contact ASCSC Digital support and provide:

• Registered account or order details
• Transaction reference or payment receipt
• A clear explanation of the refund request

All refund requests are reviewed carefully. Approval or rejection will be communicated via email.

5. Refund Processing Time

Once approved, refunds will be processed within 7–14 business days. Refunds will be issued using the original payment method. Processing times may vary depending on banks or payment gateways.

6. Policy Updates

ASCSC Digital reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

7. Contact Us

If you have any questions regarding this policy, please contact ASCSC Digital support for assistance.